Privacy Policy

Last update: July 23, 2026

Shoelosophy operates this store and the website, including the information, content, features, tools, products and services, in order to provide you, the customer, with an adequate shopping experience (the "Services"). Shoelosophy is supported by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or any other transaction through the Services or when you communicate with us. In the event of a conflict between our Terms and Conditions of Service and this Privacy Policy, the Privacy Policy shall control with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services you confirm that you have read this Privacy Policy and understand what is described in relation to the collection, use and disclosure of your information.

The personal data we collect or process

When we use the term “personal data” we are referring to information that identifies or is reasonably linked to you or another person. Personal data does not include information that is collected anonymously or anonymized, so that it cannot identify or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, based on your interaction with the Services, where you live and as permitted or required by applicable law:

• Contact details including name, address, billing address, shipping address, telephone number, and email address.
• Financial data including credit card, debit card and financial account numbers, card payment information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account data including your username, password, security questions, preferences and settings.
• Transaction data including items you view, add to cart, add to wishlist, or purchase, return, exchange, or delete, and past transactions.
• Communications with us including information you include in communications with us, such as if you submit a dispute to customer support.
• Device information including information about your device, browser or connection network, IP address and other unique identifiers.
• Information on use including information regarding your interaction with the Services, as well as how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or provide us with your personal data;
• Automatically through the Services including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we commission them to implement certain technology and when they collect or process your personal data on your behalf;
• From our partners or third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

• Provide, personalize and improve the Services. We use your personal data to provide the Services to you, as well as to enforce our contract with you; process your payments; fulfill your orders; remember your preferences and the items that interest you; send you account-related notifications; process purchases, returns, exchanges or other transactions; create, maintain and manage your account; organize the shipment; facilitate returns and exchanges; allow you to post reviews and to create a personalized shopping experience, for example with product recommendations linked to your purchases. This may include using your personal data to personalize and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, such as to send you marketing, advertising and promotional communications via email, text message or postal mail, and to show you online advertisements for products and services within our Services or on other websites, including based on items you have previously purchased or added to your cart and other activity within the Services.
• Security and fraud prevention. We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate, or take action against any fraudulent, illegal, unsafe, or harmful activity; protect public safety and our services. By choosing to use the Services and registering an account you assume responsibility for protecting your credentials. We recommend that you do not share your username, password and other login information with anyone.
• Communications with you. We use your personal data to provide you with customer support; provide you with answers; offer you effective services and maintain our business relationships with you.
• Legal reasons. We use your personal data in accordance with applicable laws or in response to valid legal process, including requests from authorities or government agencies; to investigate or participate in testimony, potential or pending litigation, or other legal proceedings; to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, sellers and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer service, storage, fulfillment and shipping).
• With business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to serve personalized ads with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your data in accordance with their privacy policies. Depending on where you live, you may have the right to ask us not to share your data to show you personalized ads and marketing based on your online activity with different merchants and websites.
• When you ask or authorize us to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; to comply with any legal obligations (including responding to subpoenas, search warrants and similar requests); to enforce terms and conditions of service or policies, and to protect or defend the Services, our rights, the rights of our users or others.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal data relating to your access and use of the Services to provide and improve the Services for you. In order to provide and improve the Services for you, data you submit to the Services will be transmitted to and shared with Shopify and third parties that may reside in countries other than your own. Additionally, to help you protect, grow, and improve your business, we use certain advanced Shopify features that incorporate data and information we receive from you through your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our store, as well as with other merchants and with Shopify itself. In such circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for such purposes. For more information about how Shopify uses your personal data and the rights you may have, you can consult the Shopify Consumer Privacy Policy . Depending on where you reside, you may exercise certain rights regarding your personal data here Shopify Privacy Portal link.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you open links to sites that are not affiliated with or under our control, you may be required to accept their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy and security of such sites, nor for the accuracy, truthfulness and reliability of the information contained therein. Information you provide in public or semi-public settings, including information you share on third-party social platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without restrictions on its use by us or by third parties. The fact that we include such links does not imply any endorsement by us of the contents of those platforms or their owners or operators, except as disclosed on the Services.

Data of minors

The Services are not intended for use by minors and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with personal data, you can contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of the “sharing” or “selling” (as those terms are referred to in applicable law) of personal data from anyone under the age of 16.

Data security and retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." Additionally, the data you send to us may not be secure while in transit. We recommend that you use only secure channels to communicate sensitive or confidential information to us.

How long we retain personal data depends on several factors, such as whether we need the data to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other agreements and policies.

Rights and choices available to you

Depending on where you live, you may have one or more rights regarding your personal data, as listed below. However, these rights are not absolute and may only apply in certain circumstances and we may refuse your request to the extent permitted by law.

• Right of access/knowledge. You may have the right to request access to the personal data we hold about you.
• Right of deletion. You may have the right to request that we delete the personal data we hold about you.
• Right of correction. You may have the right to request correction of the personal data we hold about you.
• Right of portability. You may have the right to receive a copy of the personal data we hold about you and to ask us to transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt Out of Selling or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt-out of the “sale” or “sharing” of your personal data or its processing for purposes that fall under “targeted advertising,” as set forth in applicable privacy laws.
• Management of communication preferences. We may send you promotional emails and you can opt-out of receiving them at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you place.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details set out below. For more information on how Shopify uses your personal data and your rights, if any, including those relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

You will not suffer any discrimination for exercising these rights. Before processing your requests, we may need to verify your identity, to the extent permitted by applicable laws. In accordance with applicable laws, you may appoint an authorized agent to make requests on your behalf in order to exercise your rights. Before we accept a request from an agent, we will ask them to provide us with evidence that they have been authorized by you, and we may ask you to directly verify your identity. We will respond to your request within the reasonable time required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below, or to refer your complaint to your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store and process your personal data outside the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on reliable transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent contracts provided by the relevant authorities in the United Kingdom, unless the data transfer is to a country deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory purposes. We will post the updated Privacy Policy on the Website, change the “Last Updated” date, and issue a notice as required by applicable law.

Contacts

If you have any questions about our privacy policies or this Privacy Policy, or if you wish to exercise any rights you have, please call +39 32 9013 1351, send an email to the address info@shoelosophy.it or contact us at Corso italia, 74015 Martina Franca TA, Italy For the purposes of applicable data protection laws, we are the data controller of your personal data.